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Enterprise IT: the complexity-simplicity tradeoff

It takes management time to save employees time and managers are simply not prepared to make that sacrifice.

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User research is a team sport

Lana Gibson speaking truth at Agile Content London

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Throwing technology at the problem (and users)

Jeff Carr on why enterprise IT solutions are often seen as (but aren’t) the silver bullet solution

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Five Hat Racks, The LATCH Principle

An irreducible truth in information classification, architecture and design.

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Traffic as metaphor for UX design

Five of my favourite traffic based metaphors for certain aspects of experience design

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The simple is not always best, but the best is always simple

Simplicity in design is always necessary, but not at the expense of usability and purpose.

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CrazyEgg RegEx to exclude an index or root

Using Regular Expressions to enhance filtering in CrazyEgg.

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If you forget what you know, what is it?

A useful aide-mémoire when designing for inclusion, diversity or difference. You are not your user!

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Comparative Usability Evaluation wisdom

Rolf Molich contrasting Comparative Usability Evaluation (CUE) with Jakob Nielsen’s rubric that testing a design with 5 users will reveal 85% of the most important usability problems.

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Cost of retrofitting vs. phasing-in website accessibility

Comparative costs for retrofitting accessibility versus a phased introduction.