Categories
Collaboration

Tribalism vs. Collaboration and Change

Categories
User Research

Dalai Lama, User Researcher

When you talk, you are only repeating what you already know. But if you listen, you may learn something new. Sage advice from His Holiness. Know when to stay silent during user research activities to elicit the most valuable insights.

Categories
Collaboration

Collaborative UX projects. Lessons from Youth Leadership Treks

Insights for effective project leadership and collaboration. Three months of youth development treks with Raleigh International.

Categories
User Research

Building a user-first culture

A fun day taking senior marketing and developers off-site to an interaction lab.

Categories
Collaboration

We create political suck

Categories
Collaboration

Digital Transformation means bridging the divide with reality

The people farthest from understanding the technology are often the ones making the strategic decisions Dennis Kardys Great opening quote in Paul Boag’s book Digital Adaptation. The inference is that the people most removed from digital publishing are senior management and their influencers. This is often true, certainly in the higher-education sector. However I might…

Categories
User Research

User Centred Government, Notes

My favourite nuggets from Leisa Reichelt’s talk at HCID Open Day 2014, organised by City Interaction Lab.

Categories
Collaboration

Silo’d mentalities engender broken tasks

Categories
UX

A risk with Lean Iteration and MVP

As soon as we build something, we all tend to move increasingly from inquiry mode to advocacy mode at the very time where the former is needed and the latter can blind us. Bill Aulet

Categories
Collaboration

Enterprise IT: the complexity-simplicity tradeoff

Making life easier for employees requires much more ongoing hard work from management and IT. It takes management time to save employees time and managers are simply not prepared to make that sacrifice. Gerry McGovern …painfully true and why the User Experience function needs to be included in Enterprise IT software selection, intranet information architecture…