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Empathy balloons — a game for inclusive design

A simple, cheap and engaging game to build empathy for people with diverse needs, especially those with cognitive and/or dexterity issues.

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Articles

Tribalism vs. Collaboration and Change

Gerry McGovern on understanding the organisation’s culture and its potential for resisting change

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User Research

Dalai Lama, User Researcher

Know when to stay silent during user research activities to elicit the most valuable insights.

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Articles

Collaborative UX projects. Lessons from Youth Leadership Treks

Insights for effective project leadership and collaboration. Four months of youth development treks with Raleigh International.

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User Research

Building a user-first culture

A fun day taking senior marketing and developers off-site to an interaction lab.

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Articles

We create political suck

Red Gate Software reminds us that everyone in our projects is just trying to do good work

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Articles

Digital Transformation means bridging the divide with reality

Successful Digital Transformation is underpinned by effective collaboration with management, stakeholders and customers (reality).

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Articles

User Centred Government, Notes

My favourite nuggets from Leisa Reichelt’s talk at HCID Open Day 2014, organised by City Interaction Lab.

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Collaboration

Silo’d mentalities engender broken tasks

Those with the silo mentality allow a situation to develop where the customer is presented with a jumbled set of jigsaw pieces

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UX

A risk with Lean Iteration and MVP

As soon as we build something, we all tend to move increasingly from inquiry mode to advocacy mode at the very time where the former is needed and the latter can blind us. Bill Aulet