A simple, printable, note-taking guide for observation room facilitators and stakeholders who are collaboratively posting insights onto a wall.
Prices, facilities and locations for UX labs in London. Spaces to hire for your own user research, creativity workshops, interaction design and usability testing.
When you talk, you are only repeating what you already know. But if you listen, you may learn something new.
Detailed notes from from two talks at the Government Digital Service (GDS) User Research Meet-up.
A fun day taking senior marketing and developers off-site to an interaction lab.
Enterprise IT project User Acceptance Testing (UAT) should really be called "User Amelioration Training". Two projects, two teams, two meters apart, two very different approaches.
City Interaction Lab's Observation Room. Waiting for participants and stakeholders for some project engagement and user-centred design evangelism =).
In 2006 David Travis of User Focus published an an article that used Transport for London's Red Routes as a metaphor for frictionless user journeys. What is a red route? Important roads in London are known as 'red routes' and Transport for London do everything in their power to make sure passenger journeys on these routes are completed as smoothly…