Categories
UX

User-centred design examples

66+ good, bad and ugly user-centred design examples. A gallery curated from the social web.

Categories
Collaboration User Research

Contextual Inquiry — 8 typical patterns and issues

8 common patterns, behaviours and issues seen during a contextual inquiry, with a focus on for enterprise software services and culture.

Categories
Accessibility

Older People Digital Design Guidelines

Guideline heuristics for creating accessible digital content, interfaces and services for people who are older.

Categories
Accessibility

Empathy balloons. A game for inclusive design.

A simple, cheap and engaging game to build empathy for people with diverse needs, especially those with cognitive and/or dexterity issues.

Categories
Accessibility

Dementia Digital Design Guidelines

Guideline heuristics for creating accessible digital content, interfaces and services for people living with dementia, including Alzheimer’s disease.

Categories
User Research UX

UX Labs in London. Spaces for usability testing and user research

Prices, facilities and locations for UX labs in London. Spaces to hire for your own user research, creativity workshops, interaction design and usability testing.

Categories
Collaboration

Tribalism vs. Collaboration and Change

Gerry McGovern on understanding the organisation’s culture and its potential for resisting change

Categories
User Research

Dalai Lama, User Researcher

Know when to stay silent during user research activities to elicit the most valuable insights.

Categories
Usability User Research

User Research Labs: designing, building and managing

Detailed notes from from two talks at the Government Digital Service (GDS) User Research Meet-up.

Categories
UX

Enable the customer to be the hero

Enable the customer to do what they want to do. Digital is not a technology. It’s a way of thinking that puts the customer first.