Categories
Collaboration User Research

Contextual Inquiry — 8 typical patterns and issues

8 common patterns, behaviours and issues seen during a contextual inquiry, with a focus on for enterprise software services and culture.

Categories
Accessibility

Older People Digital Design Guidelines

Guideline heuristics for creating accessible digital content, interfaces and services for people who are older.

Categories
Accessibility

Empathy balloons. A game for inclusive design.

A simple, cheap and engaging game to build empathy for people with diverse needs, especially those with cognitive and/or dexterity issues.

Categories
Accessibility

Dementia Digital Design Guidelines

Guideline heuristics for creating accessible digital content, interfaces and services for people living with dementia, including Alzheimer’s disease.

Categories
User Research UX

UX Labs in London. Spaces for usability testing and user research

Prices, facilities and locations for UX labs in London. Spaces to hire for your own user research, creativity workshops, interaction design and usability testing.

Categories
Collaboration

Tribalism vs. Collaboration and Change

Categories
User Research

Dalai Lama, User Researcher

When you talk, you are only repeating what you already know. But if you listen, you may learn something new. Sage advice from His Holiness. Know when to stay silent during user research activities to elicit the most valuable insights.

Categories
User Research

User Research Labs: designing, building and managing

Detailed notes from from two talks at the Government Digital Service (GDS) User Research Meet-up.

Categories
UX

Enable the customer to be the hero

Categories
User Research

User Acceptance Testing

Two projects, two teams, two meters apart, two very different approaches.