How ageing affects us, why it’s important and actionable tips for running inclusive user research with older people.
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User-centred design examples
100+ good, bad and ugly user-centred design examples. A gallery curated in the real world and the social web.
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Digital vs. dementia podcast
A podcast with City Interaction Lab about user-centred design, digital and dementia.
The Standardised Usability Percentile Rank Questionnaire (SUPR-Q) — primer and reflections for this single, quantitative, measure of user experience.
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Making inclusive design happen
Practical inclusive design tips, resources and games. From a lunchtime lecture with General Assembly UX Design students.
8 common patterns, behaviours and issues seen during a contextual inquiry, with a focus on for enterprise software services and culture.
Guideline heuristics for creating accessible digital content, interfaces and services for people who are older.
Participant recruitment agencies for user research and user testing.
A simple, cheap and engaging game to build empathy for people with diverse needs, especially those with cognitive and/or dexterity issues.
A simple, printable, note-taking guide for observation room facilitators and stakeholders who are collaboratively posting insights onto a wall.