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Digital Transformation means bridging the divide with reality

Successful Digital Transformation is underpinned by effective collaboration with management, stakeholders and customers (reality).

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Mentoring in Design Jams: Four Tips

Mentoring a team in a Design Jam is an excellent way to sharpen your facilitation and leadership skills.

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Minimum Viable Product (Lean) at Spotify

Minimum Viable Product (MVP) infographic about Lean practices at Spotify.

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Mr Tappy: review of a mobile device usability test recording sled

Mr Tappy is a highly extensible recording sled for mobile devices that can be used to capture your users as they interact naturally with devices, sites, software and the world.

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Inclusive step-free access

A step-free design on the London Underground

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Case Study: Effective UX Is Good Business

UX case study about how technology and experience design can remove customer pain points and improve revenue in a traditional business.

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AUX: Accessible User Experience

Accessibility and inclusive User Experience. Also AUX vs. a11y as deep UX.

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Feature Bloat: Connected Cars and the Inverted U

Less is much more than the sum of its parts, as long as you execute the hell out of that less

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User Centred Government, Notes

My favourite nuggets from Leisa Reichelt’s talk at HCID Open Day 2014, organised by City Interaction Lab.

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Universal Design; Remembering to remember

This brilliant animation shows how severely restricted access can be for TfL customers with mobility impairments, luggage or bicycles.