Categories
Articles

Tribalism vs. Collaboration and Change

Gerry McGovern on understanding the organisation’s culture and its potential for resisting change

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Articles

Rationalising page size and web performance

An excellent way to rationalise page size and its implications for web performance

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Articles

Web Performance: the environmental costs

Poor web performance harms both the user experience and the environment; an interesting metric to consider and to measure!

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Articles

We create political suck

Red Gate Software reminds us that everyone in our projects is just trying to do good work

Categories
UX

Enable the customer to be the hero

Enable the customer to do what they want to do. Digital is not a technology. It’s a way of thinking that puts the customer first.

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Articles

Feature Bloat: Connected Cars and the Inverted U

Less is much more than the sum of its parts, as long as you execute the hell out of that less

Categories
Collaboration

Silo’d mentalities engender broken tasks

Those with the silo mentality allow a situation to develop where the customer is presented with a jumbled set of jigsaw pieces

Categories
User Research

Optimise or Die

We believe that doing [A] for people [B] will make outcome [C] happen. We know that when data [D] and feedback [E] happens. Craig Sullivan

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Articles

Enterprise IT: the complexity-simplicity tradeoff

It takes management time to save employees time and managers are simply not prepared to make that sacrifice.

Categories
Collaboration

On The Psychology of UX

People have fundamental behaviours and biases which are hard, slow or possible to change