Throwing technology at the problem (and users)

Jeff Carr on why enterprise IT solutions are often seen as (but aren’t) the silver bullet solution

Oftentimes, our IT departments attempt to solve the problem through the procurement of new technologies that come with the promise of improving findability only to find that the more technology we throw at the problem, the more complex it becomes and the further behind we fall.

Jeff Carr

By Rik Williams

I write about how to collaborate to design simple, usable and inclusive information experiences that make the lives of customers easier. Read more in Categories and Tags.