Hi, I’m Rik

I’m a UX Architect. I combine inclusive user research and UX design methods to make accessible products and services which meet real needs.

I currently lead UX at Alzheimer’s Society.

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What I do

The way I like to work bridges the gaps between the user, context, problem and solution in 6 steps.

However, I adapt my ideal approach based on project priorities, requirements and the resources available. 

From formative user research, through experience design, and onto usability and accessibility testing – I design customer-centric products throughout the full design lifecycle and I always ensure that both business and customer needs are met to deliver successful solutions.

Articles

I also talk about and create resources for UX design.

  • User-centred design examples
    66+ good, bad and ugly user-centred design examples. A gallery curated from the social web.
  • Digital vs. dementia podcast
    A podcast with City Interaction Lab about user-centred design, digital and dementia.
  • The SUPR-Q: primer and reflections
    The Standardised Usability Percentile Rank Questionnaire (SUPR-Q) — primer and reflections for this single, quantitative, measure of user experience.
  • Making inclusive design happen
    Practical inclusive design tips, resources and games. From a lunchtime lecture with General Assembly UX Design students.
  • Contextual Inquiry — 8 typical patterns and issues
    8 common patterns, behaviours and issues seen during a contextual inquiry, with a focus on for enterprise software services and culture.

What people say…

Rik, this work is exceptional, so insightful and is pivotal as we progress [the New Deal on Dementia strategy]. This research is literally ‘gold’.”

Paul Underwood, Operations Director (National Services), Alzheimer’s Society.