5 curated articles and resources…
- How to explain structured content?
6 practical tips and tactics for explaining structured content, both for modelling, design and development. - Benefits of OOUX (Object-Oriented UX)19 benefits of OOUX for the user-centred and mental model-based information architecture of data-rich products, services and systems.
- Contextual Inquiry — 8 typical patterns and issues8 common patterns, behaviours and issues seen during a contextual inquiry, with a focus on for enterprise software services and culture.
- Older People Digital Design GuidelinesGuideline heuristics for creating accessible digital content, interfaces and services for people who are older.
- Empathy balloons — a game for inclusive designA simple, cheap and engaging game to build empathy for people with diverse needs, especially those with cognitive and/or dexterity issues.
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²I contribute to the GOV.UK architecture strategy — using back-end content strategy and information architecture methods to deliver a personalised experience across different devices and channels at scale.
Government Digital Service (GDS) is part of the UKs Cabinet Office and works on building platforms, products and services that are digital by default. In particular, so that people’s experience of government is reliable, accurate, joined-up and meets diverse user needs.
The GOV.UK service is used at a significant scale, receiving more than 53 million visits a month (335m/year) across more than 500k content assets.