User Research, Information Architecture, Content Strategy, Collaboration
8 common patterns, behaviours and issues seen during a contextual inquiry, with a focus on for enterprise software services and culture.
Guideline heuristics for creating accessible digital content, interfaces and services for people who are older.
A simple list of recruitment agencies for finding participants for UX research.
A simple, cheap and engaging game to build empathy for people with diverse needs, especially those with cognitive and/or dexterity issues.
A simple, printable, note-taking guide for observation room facilitators and stakeholders who are collaboratively posting insights onto a wall.
Guideline heuristics for creating accessible digital content, interfaces and services for people living with dementia, including Alzheimer’s disease.
Prices, facilities and locations for UX labs in London. Spaces to hire for your own user research, creativity workshops, interaction design and usability testing.
The customer is a stranger and humans are not used to paying so much attention to the needs of strangers. The organisation is a tribe, and each department or division is its own sub-tribe. It’s so much easier and more comfortable to be organization-centric. — Gerry McGovern
This reminds me of Dave Gray’s excellent Culture and Change talk at DareConf 2013. Dolphin Department vs. Shark Corp; understanding the organisation’s culture and its potential for resisting change.
When you talk, you are only repeating what you already know. But if you listen, you may learn something new.
Sage advice from His Holiness. Know when to stay silent during user research activities to elicit the most valuable insights.
Indifference towards people and the reality in which they live is actually the one and only cardinal sin in design — Dieter Rams