A simple, cheap and engaging game to build empathy for people with diverse needs, especially those with cognitive and/or dexterity issues.
A simple, printable, note-taking guide for observation room facilitators and stakeholders who are collaboratively posting insights onto a wall.
Guideline heuristics for creating accessible digital content, interfaces and services for people living with dementia, including Alzheimer's disease.
Prices, facilities and locations for UX labs in London. Spaces to hire for your own user research, creativity workshops, interaction design and usability testing.
The customer is a stranger and humans are not used to paying so much attention to the needs of strangers. The organisation is a tribe, and each department or division is its own sub-tribe. It’s so much easier and more comfortable to be organization-centric.
When you talk, you are only repeating what you already know. But if you listen, you may learn something new.
Indifference towards people and the reality in which they live is actually the one and only cardinal sin in design
Thoughts on the scale, financial cost and ramifications for content strategy.
Detailed notes from from two talks at the Government Digital Service (GDS) User Research Meet-up.
Insights for effective project leadership and collaboration. Three months of youth development treks with Raleigh International.