Articles
- User research with older people — practical tips and guidelinesHow ageing affects us, why it’s important and actionable tips for running inclusive user research with older people.
- Contextual Inquiry — 8 typical patterns and issues8 common patterns, behaviours and issues seen during a contextual inquiry, with a focus on for enterprise software services and culture.
- A list of user research recruitment agenciesParticipant recruitment agencies for user research and user testing.
- Empathy balloons — a game for inclusive designA simple, cheap and engaging game to build empathy for people with diverse needs, especially those with cognitive and/or dexterity issues.
- Dementia Digital Design GuidelinesGuideline heuristics for creating accessible digital content, interfaces and services for people living with dementia, including Alzheimer’s disease.
- Collaborative UX projects. Lessons from Youth Leadership TreksInsights for effective project leadership and collaboration. Four months of youth development treks with Raleigh International.
I also talk about and create resources for UX design.
What people say…
“Rik, I keep getting the most fantastic feedback about your work and the UX videos you did were excellent. I know that the [Head of Digital and Content] is loving working with you.”
Kate Lee, CEO, Alzheimer’s Society.
“Rik, this work is exceptional, so insightful and is pivotal as we progress [the New Deal on Dementia strategy]. This user research is literally ‘gold’.”
Paul Underwood, Operations Director (National Services), Alzheimer’s Society
“This is a perfect example of how an existing service, which adds real value to people, can be used sensitively to support fundraising and generate income [during the pandemic]. Thanks for testing this and proving the theory.”
Alex Hyde-Smith, Director of Fundraising, Alzheimer’s Society
² Alzheimer’s Society is a major healthcare charity with a complex domain of >80,000 HTML assets devolved across 13 dementia support services and a mix of fundraising products. Every year 8-million people, many with progressive/terminal brain disease and/or in crisis, request online service from Alzheimer’s Society.