Indifference towards people and the reality in which they live is actually the one and only cardinal sin in design
Nice example of functional requirements engineering and standardisation on a project that marries legacy infrastructure (the platform height, distance) with a new bespoke build (the new TfL S Stock trains). A usable, inclusive and delightful experience; someone, somewhere, did their job right. Next stop: throwing technology, like gap fillers, at the "Mind the Gap" interaction kludge =).
This brilliant animation shows how severely restricted access can be for TfL customers with mobility impairments, luggage or bicycles.
Notice and hazard tape applied to a lift in an attempt to hack a more efficient user journey when the lift is operating at peak capacity, e.g., when a concert in the Café in the Crypt finishes, or when users loiter too close to the door sensor. Issue probably located in initial requirements engineering and software design compounded by (presumed)…
Swipe card reader hack at a University entrance.