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User research with older people — practical tips and guidelines

How ageing affects us, why it’s important and actionable tips for running inclusive user research with older people.

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Talks and Workshops

Digital vs. dementia podcast

A podcast with City Interaction Lab about user-centred design, digital and dementia.

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Talks and Workshops

Making inclusive design happen

Practical inclusive design tips, resources and games. From a lunchtime lecture with General Assembly UX Design students.

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Resources

Older People Digital Design Guidelines

Guideline heuristics for creating accessible digital content, interfaces and services for people who are older.

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Featured Article Resources

Empathy balloons — a game for inclusive design

A simple, cheap and engaging game to build empathy for people with diverse needs, especially those with cognitive and/or dexterity issues.

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Talks and Workshops

Inclusion through UX: user research for Alzheimer’s Society

World Usability Day 2017 talk with Imogen Levy and Swetha Sethu-Jones. Hosted by System Concepts.

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Articles

Inclusive step-free access

A step-free design on the London Underground

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Articles

AUX: Accessible User Experience

Accessibility and inclusive User Experience. Also AUX vs. a11y as deep UX.

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Articles

Universal Design; Remembering to remember

This brilliant animation shows how severely restricted access can be for TfL customers with mobility impairments, luggage or bicycles.

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Articles

Cost of retrofitting vs. phasing-in website accessibility

Comparative costs for retrofitting accessibility versus a phased introduction.