A list of user research recruitment agencies

Participant recruitment agencies for user research and user testing.

My current focus is on UX healthcare, specifically user research participant recruitment for people living with, and affected by, dementias. My core recruitment tools are:

  1. live-intercepts across Alzheimer’s Society’s online dementia services using Ethnio,
  2. professional recruitment, especially potential customers, using People for Research,
  3. internal service user databases.

However, it’s possible to fully tap a single recruiter’s contacts — especially when recruiting niche participants — hence this…

List of user research recruitment agencies

Sorted alphabetically:

“Expertise in all methods of qualitative and quantitative and healthcare research.”
0161 234 9940
[email protected]
Notes: appear to have a healthcare focus, both in the UK and overseas.
“We are an independent market research company specialising in qualitative recruitment.”
01242 240 849
Annoying contact form.
Rik’s take: experience recruiting participants with diverse accessibility needs for inclusive design.
“Bunnyfield is a department of Bunnyfoot UX consultancy. Specialising in finding and recruiting participants to take part in UX research.”
London, Oxford and Sheffield.
01235 838 514
[email protected]
Notes: they run UX Labs in all their locations.
Call for Participants
“Take part in the widest selection of academic research and earn rewards.”
London and Bristol.
[email protected]
Rik’s take: a JISC funded project built for academic research studies.
“A dedicated qualitative market research fieldwork agency.”
020 7431 4366
[email protected]
Rik’s take: specialists in end-to-end recruitment, participant governance and transcription/translation. Rave reviews on the UXPA (UK) Members Slack!
I Need Users
“We’ve recruited thousands of users for Market Research, UX and Conversion.”
[email protected]
Notes: also run Home UX Lab.
“We are here to help you recruit the best respondents for your qualitative research projects by studying your target audience profile, communicating our recruitment plan clearly and providing creative solutions to challenging briefs.”
020 8088 0550
[email protected]
Notes: provide full-service recruitment/administration services.
“We are an independent market research company specialising in qualitative recruitment.”
020 7404 2546
[email protected]
Notes: a market research agency with international reach.
People For Research
“We offer a specialist market research and user testing recruitment service for paid research projects across the UK.”
London and Bristol.
0117 921 0008
[email protected]
Rik’s take: experienced in recruiting hard-to-reach and niche (healthcare) audiences to tight timescales. Run their own interaction lab in their Bristol office. Personal favourite.
“Market research since 2002 and participant recruitment since 2006.”
020 3633 1366
[email protected]
Notes: reputedly ‘super-attentive and always on-hand with communication’ according to a User Researcher at a global games brand.
Roots Research
“A dedicated research recruitment agency, including interviews, analysis and recruitment.”
01273 617 132
[email protected]
Saros Research
020 8481 7160
[email protected]
Notes: a single 1-star review in Google, some positive reviews in the UXPA (UK) Members Slack.
Simple Usability
“We can support you with User Centred Design services throughout the whole project lifecycle.”
Leeds and London.
01133 508 155
[email protected]
Notes: a full-service UX recruitment and research agency with a well-featured UX lab.
Take Part in Research
“We help consumers get their voice heard.”
01273 681 074
[email protected]
Notes: website focuses on participant recruitment. Limited client-side information.
“We recruit test users, for usability tests, focus groups, interviews, surveys and more.”
London, Berlin and Zürich.
Super-annoying contact form.
Notes: they have a focus on the DACH countries but are not restricted to them.
Vocal Views
“We offer research services to a diverse range of clients around the world, helping them make better decisions.”
020 8004 8099
[email protected]
Notes: have worked with some major tech clients for user research around the world. Full-service and recruitment only.

Looking for UX Labs in London?


Suggestions and revisions are welcome via twitter, or in the comments…

By Rik Williams

I write about how to collaborate to design simple, usable and inclusive information experiences that make the lives of customers easier. Read more in Categories and Tags.

One reply on “A list of user research recruitment agencies”

Hello Rick,
My name is Caroline Bates and I’m one of the Directors at Fieldworkhub. I was just reviewing your website and wondering if you can have a look at ours and see if we would also be considered as one of your recommended user experience recruiters. We successfully recruited all across the UK and various international markets for UX. Look forward to hearing from you. Thanks for your consideration.

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