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Talks and Workshops

User research with older populations

Slides from talks with Babylon Health, NHS England and the DHSC about age, ageing and applied practical tips for user research with older populations.

An older person with dementia in a paired content review exercise
A participant in his late-70s in a workshop reviewing print and web content. During secondary telephone recruitment screening, we learned that he lived with some hearing loss. Consequently, it was even more important that we designed the session with small group sizes and a dedicated location free of distractions like background noise and chatter. These factors helped his attention stay focussed on content analysis and insights, rather than on the conversation itself.

Originally made for a ‘research huddle’ for the product team at Babylon Health,  a digital-first health service provider that combines an artificial intelligence-powered platform with virtual clinical operations for patients, in January 2022.

Subsequent talks with/for product people at:

  • NHS England,
  • Department for Health and Social Care (DHSC).
Original blog post version

View User research with older populations on Notist.

By Rik Williams

I write about how to collaborate to design simple, usable and inclusive information experiences that make the lives of customers easier. Read more in Categories and Tags.

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