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User research with older populations

Slides from talks with Babylon Health, NHS England and the DHSC about age, ageing and applied practical tips for user research with older populations.

Originally made for a ‘research huddle’ for the product team at Babylon Health,  a digital-first health service provider that combines an artificial intelligence-powered platform with virtual clinical operations for patients, in January 2022.

Subsequent talks with/for product people at:

  • NHS England,
  • Department for Health and Social Care (DHSC).

By Rik Williams

I write about how to collaborate to design simple, usable and inclusive information experiences that make the lives of customers easier. Read more in Categories and Tags.

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