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User Research

Dalai Lama, User Researcher

When you talk, you are only repeating what you already know. But if you listen, you may learn something new.

Sage advice from His Holiness. Know when to stay silent during user research activities to elicit the most valuable insights.

By Rik Williams

I write about how to collaborate to design simple, usable and inclusive information experiences that make the lives of customers easier. Read more in Categories and Tags.

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