Categories
User Research

Dalai Lama, User Researcher

Know when to stay silent during user research activities to elicit the most valuable insights.

Categories
User Research

Building a user-first culture

A fun day taking senior marketing and developers off-site to an interaction lab.

Categories
User Research

The Researcher is Present

A graphic and article about the innate ability of our unconscious mind to create bias, assumptions and profiling with people

Categories
User Research

User Acceptance Testing

Two projects, two teams, two meters apart, two very different approaches.

Categories
User Research

Optimise or Die

We believe that doing [A] for people [B] will make outcome [C] happen. We know that when data [D] and feedback [E] happens. Craig Sullivan

Categories
User Research

City Interaction Lab

City Interaction Lab’s Observation Room. Waiting for participants and stakeholders for some project engagement and user-centred design evangelism =).

Categories
User Research

Blending web analytics with user testing

Web analytics can transform user behaviour from a puzzle to a mystery [which can be] easily solved from watching and asking a few users.

Categories
User Research

Involving Stakeholders in Usability Testing Sessions

Fun day testing an innovative responsive navigation concept for tablet devices for City University London’s Department of Journalism.

Categories
User Research

Success via Failure

ZURB on why prototyping is a way to discover errors in your thinking

Categories
User Research

Boyd’s Law of Iteration

Speed of iteration beats the quality of iteration.