Know when to stay silent during user research activities to elicit the most valuable insights.
A fun day taking senior marketing and developers off-site to an interaction lab.
A graphic and article about the innate ability of our unconscious mind to create bias, assumptions and profiling with people
Two projects, two teams, two meters apart, two very different approaches.
We believe that doing [A] for people [B] will make outcome [C] happen. We know that when data [D] and feedback [E] happens. Craig Sullivan
City Interaction Lab’s Observation Room. Waiting for participants and stakeholders for some project engagement and user-centred design evangelism =).
Web analytics can transform user behaviour from a puzzle to a mystery [which can be] easily solved from watching and asking a few users.
Fun day testing an innovative responsive navigation concept for tablet devices for City University London’s Department of Journalism.
ZURB on why prototyping is a way to discover errors in your thinking
Speed of iteration beats the quality of iteration.