A simple, printable, note-taking guide for observation room facilitators and stakeholders who are collaboratively posting insights onto a wall.
Category Archives User Research
User research is about really understanding who your users are, understanding their needs and maintaining a close focus on designing effective digital services that meets them. It is an ongoing process to balance processes, domain knowledge and the reality of the customer. User research is essential throughout all phases of project work.
Prices, facilities and locations for UX labs in London. Spaces to hire for your own user research, creativity workshops, interaction design and usability testing.
When you talk, you are only repeating what you already know. But if you listen, you may learn something new.
Detailed notes from from two talks at the Government Digital Service (GDS) User Research Meet-up.
A fun day taking senior marketing and developers off-site to an interaction lab.
Mr Tappy is a highly extensible recording sled for mobile devices that can be used to capture your users as they interact naturally with devices, sites and software.
A nice graphic from a New York Times article — An Appeal to Our Inner Judge — about the innate ability of our unconscious mind to create bias, assumptions and profiling; particularly as applied to people. Identifying and factoring for inherent prejudice is essential in many aspects of user experience work; perhaps when recruiting new team members, meeting new clients…
My favourite nuggets from Leisa Reichelt's talk at HCID Open Day 2014, organised by City Interaction Lab. Leisa was talking about about affecting good user-centred practices in large and complex organisations via her role at GDS. As usual she had lots of sensible, practical and plainly spoken advice for helping to stay focussed on collaborating to ship great experiences. Notes…
Enterprise IT project User Acceptance Testing (UAT) should really be called "User Amelioration Training". Two projects, two teams, two meters apart, two very different approaches.
We believe that doing [A] for people [B] will make outcome [C] happen. We know that when data [D] and feedback [E] happens. Craig Sullivan