8 common patterns, behaviours and issues seen during a contextual inquiry, with a focus on for enterprise software services and culture.
Tag: Contextual Inquiry
Contextual Inquiry is a semi-structured interview method to obtain information about the context of use, where users are first asked a set of standard questions and then observed and questioned while they work in their own environments.
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The Researcher is Present
A graphic and article about the innate ability of our unconscious mind to create bias, assumptions and profiling with people