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How to explain structured content?

6 practical tips and tactics for explaining structured content, both for modelling, design and development.

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Benefits of OOUX (Object-Oriented UX)

19 benefits of OOUX for the user-centred and mental model-based information architecture of data-rich products, services and systems.

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Contextual Inquiry — 8 typical patterns and issues

8 common patterns, behaviours and issues seen during a contextual inquiry, with a focus on for enterprise software services and culture.

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Older People Digital Design Guidelines

Guideline heuristics for creating accessible digital content, interfaces and services for people who are older.

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Empathy balloons — a game for inclusive design

A simple, cheap and engaging game to build empathy for people with diverse needs, especially those with cognitive and/or dexterity issues.