My favourite nuggets from Leisa Reichelt’s talk at HCID Open Day 2014, organised by City Interaction Lab.
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Tag: User Research
User research is about really understanding who your users are, understanding their needs and maintaining a close focus on designing effective digital services that meet them. It is an ongoing process to balance processes, domain knowledge and the reality of the customer. User research is essential throughout all phases of project work.
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User research is a team sport
Lana Gibson speaking truth at Agile Content London
A decision tree and a ranking matrix for sorting user research insights by frequency (scale) and impact (severity) on the product.
Using Regular Expressions to enhance filtering in CrazyEgg.
Build a mobile device testing sled using only materials readily available in a standard office stationary cupboard (and kitchen).