Categories
Content Strategy

FAQs aren’t user-centred

FAQs are a way to show you’ve thought about what your users should know but haven’t thought about your users.

FAQs are a way to show you’ve thought about what your users should know but haven’t thought about your users.

James Hupp

By Rik Williams

I write about how to collaborate to design simple, usable and inclusive information experiences that make the lives of customers easier. Read more in Categories and Tags.