Rik Williams, UX Architect

Inclusive User Research and Information Architecture

UX

Social Affordances in Social Media

Post date Friday 18th January 2013

By Rik Williams

I write about how to collaborate to design simple, usable and inclusive information experiences that make the lives of customers easier. Read more in Categories and Tags.

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Good, bad and ugly design examples curated on Flickr.

Design options in a high trust society / culture — Design options in a high trust society / culture
A soft drink vending machine in the main concourse of Christchurch central bus station. New Zealand society is so high trust that a simple payment authorisation and door unlock is all that is needed. Upon payment, the door unlocks and the customer has access to the entire product inventory of the machine and is trusted not abuse that access by being a bad egg. High-trust cultures are environments — both organisational and societal — are characterised by high levels of transparency and confidence in individuals. These cultures shift design choices away from protective, high-friction, and overtly reassuring elements toward minimalist, open, and user-centric designs that assume positive intent and competence.