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User Research, Information Architecture, Content Strategy, Collaboration

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User Research

User research is about really understanding who your users are, understanding their needs and maintaining a close focus on designing effective digital services that meets them. It is an ongoing process to balance processes, domain knowledge and the reality of the customer. User research is essential throughout all phases of project work.

User Centred Government, Notes

October 1, 2018April 24, 2014

My favourite nuggets from Leisa Reichelt’s talk at HCID Open Day 2014, organised by City Interaction Lab.

Categories User Research Tags Government Digital Service, HCID Open Day, People, Talks and Workshops, Volunteering
User Acceptance Testing

User Acceptance Testing

November 21, 2018April 8, 2014

Two projects, two teams, two meters apart, two very different approaches.

Categories User Research Tags Usability Testing, User-Centred Design

Optimise or Die

April 29, 2016March 21, 2014

We believe that doing [A] for people [B] will make outcome [C] happen. We know that when data [D] and feedback [E] happens. Craig Sullivan

Categories User Research Tags Talks and Workshops, UXPA UK, Volunteering
User Research Is a Team Sport

User research is a team sport

October 19, 2018February 4, 2014
Categories User Research Tags Agile Content, Government Digital Service, Inspiration, Talks and Workshops

City Interaction Lab

October 19, 2018December 4, 2013
Categories User Research Tags People, Usability Testing
'Red Route' usability issue decision tree.

Red Route Usability Prioritisation Flowchart

October 22, 2018November 19, 2013

A decision tree for ranking usability issues by likely severity and impact.

Categories User Research Tags Red Routes, Usability Testing 3 Comments

Blending web analytics with user testing

October 1, 2018August 31, 2013

Web analytics can transform user behaviour from a puzzle to a mystery [which can be] easily solved from watching and asking a few users.

— Jeff Sauro
Categories User Research Tags Analytics, Usability

CrazyEgg RegEx to exclude an index or root

October 19, 2018August 9, 2013
Categories User Research Tags Usability Testing

Site Search Analysis as an infinite project

April 29, 2016June 6, 2013

Categories User Research Tags Search

If you forget what you know, what is it?

October 19, 2018April 17, 2013
Categories Interaction Design, Usability, User Research Tags HCID Open Day, Inclusive Design, Talks and Workshops
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Rik Williams, UX Architect, United Kingdom.

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