My favourite nuggets from Leisa Reichelt’s talk at HCID Open Day 2014, organised by City Interaction Lab.
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Category: User Research
User research is about really understanding who your users are, understanding their needs and maintaining a close focus on designing effective digital services that meet them. It is an ongoing process to balance processes, domain knowledge and the reality of the customer. User research is essential throughout all phases of project work.
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User Acceptance Testing
Two projects, two teams, two meters apart, two very different approaches.
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Optimise or Die
We believe that doing [A] for people [B] will make outcome [C] happen. We know that when data [D] and feedback [E] happens. Craig Sullivan
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User research is a team sport
Lana Gibson speaking truth at Agile Content London
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City Interaction Lab
A decision tree for ranking and triaging usability issues by likely severity and impact on user and business goals
Web analytics can transform user behaviour from a puzzle to a mystery [which can be] easily solved from watching and asking a few users.
Using Regular Expressions to enhance filtering in CrazyEgg.
Some great videos from the RNIB about how to guide people with vision loss and other disabilities
Fun day testing an innovative responsive navigation concept for tablet devices for City University London’s Department of Journalism.