Francis Maude on designing services around the user

All hail user-centred design and the death of silo’d information architecture in the public sector!

Francis Maude on designing services around the user.

… the Government Digital Service which is committed to ensuring that as we reform the delivery of public services they are designed around the needs of the user, rather than has been far too often the case in the past, designed to suit the needs of the government.

Francis Maude, Minister for the Cabinet Office and Paymaster General.

…via Ben Terrett at UX London 2013.

By Rik Williams

I write about how to collaborate to design simple, usable and inclusive information experiences that make the lives of customers easier. Read more in Categories and Tags.