Categories
Collaboration

Featuritis in enterprise software selection

Gerry McGovern on why organisations buy bloated enterprise software

Categories
Content Strategy

FAQs aren’t user-centred

FAQs are a way to show you’ve thought about what your users should know but haven’t thought about your users.

Categories
Collaboration

People > Project > Process

People are more important than projects which are more importance than process.

Categories
Content Strategy Information Architecture

No link is an island on the Web

No link is an island on the Web. No content is a silo. In a network, it pays to network

Categories
Interaction Design

Exponential device heterogeneity

Day by day, the number of devices, platforms, and browsers that need to work with your site grows

Categories
Information Architecture

Site Search Analysis as an infinite project

Peter Morville on why digital service/product design is never done

Categories
Content Strategy Interaction Design

Content first, clutter culled

I have never seen a widget that’s better than white space.

Categories
UX

UX is a mind-set

Peter Merholz’s insight into successful UX practices and outcomes

Categories
UX

A holistic definition of user experience

UX is the design of anything, independent of medium, or across media, with human experience as an explicit outcome and human engagement as an explicit goal.

Categories
Content Strategy Information Architecture

Digital changes, but content can be forever

Ben Terrett on the importance of information architecture and content design