Gerry McGovern on understanding the organisation’s culture and its potential for resisting change
Know when to stay silent during user research activities to elicit the most valuable insights.
An excellent way to rationalise page size and its implications for web performance
A tongue-in-cheek Post-it note quote overheard at the London Agile Content Meetup with Sarah Richards
Red Gate Software reminds us that everyone in our projects is just trying to do good work
Enable the customer to do what they want to do. Digital is not a technology. It’s a way of thinking that puts the customer first.
People have fundamental behaviours and biases which are hard, slow or possible to change
Jeff Gothelf on the importance of direct collaboration during UX research and design
Jeff Carr on why enterprise IT solutions are often seen as (but aren’t) the silver bullet solution
The media portrays teens as competent computer jockeys. In reality, teen overconfidence combined with developing cognitive abilities means they often give up quickly and blame the website’s design.