Categories
Articles

Tribalism vs. Collaboration and Change

Gerry McGovern on understanding the organisation’s culture and its potential for resisting change

Categories
User Research

Dalai Lama, User Researcher

Know when to stay silent during user research activities to elicit the most valuable insights.

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Articles

Rationalising page size and web performance

An excellent way to rationalise page size and its implications for web performance

Categories
Collaboration

Ode to Post-it note collaboration

A tongue-in-cheek Post-it note quote overheard at the London Agile Content Meetup with Sarah Richards

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Articles

We create political suck

Red Gate Software reminds us that everyone in our projects is just trying to do good work

Categories
UX

Enable the customer to be the hero

Enable the customer to do what they want to do. Digital is not a technology. It’s a way of thinking that puts the customer first.

Categories
Collaboration

On The Psychology of UX

People have fundamental behaviours and biases which are hard, slow or possible to change

Categories
Collaboration

Lean UX and co-location

Jeff Gothelf on the importance of direct collaboration during UX research and design

Categories
Articles

Throwing technology at the problem (and users)

Jeff Carr on why enterprise IT solutions are often seen as (but aren’t) the silver bullet solution

Categories
Usability UX

Teenage Usability and Higher Education

The media portrays teens as competent computer jockeys. In reality, teen overconfidence combined with developing cognitive abilities means they often give up quickly and blame the website’s design.