Categories
User Research

User Acceptance Testing

Two projects, two teams, two meters apart, two very different approaches.

Categories
Collaboration

Enterprise IT: the complexity-simplicity tradeoff

It takes management time to save employees time and managers are simply not prepared to make that sacrifice.

Categories
UX

Traffic as metaphor for UX design

Five of my favourite traffic based metaphors for certain aspects of experience design

Categories
Collaboration

Featuritis in enterprise software selection

Gerry McGovern on why organisations buy bloated enterprise software

Categories
Content Strategy

FAQs aren’t user-centred

FAQs are a way to show you’ve thought about what your users should know but haven’t thought about your users.

Categories
Interaction Design Usability

If you forget what you know, what is it?

A useful aide-mémoire when designing for inclusion, diversity or difference. You are not your user!

Categories
UX

Francis Maude on designing services around the user

All hail user-centred design and the death of silo’d information architecture in the public sector!

Categories
Usability

Comparative Usability Evaluation wisdom

Rolf Molich contrasting Comparative Usability Evaluation (CUE) with Jakob Nielsen’s rubric that testing a design with 5 users will reveal 85% of the most important usability problems.

Categories
Information Architecture Interaction Design

(Touch) interface mantras

It’s not how many clicks it takes; it’s how many clicks it feels [and] “Looks Cool!” Should Never Interfere With “Works Well!”

Categories
Interaction Design UX

Pretty websites still have to function well

Gerry McGovern on the interplay between aesthetics and function