Categories
Articles

Mr Tappy: review of a mobile device usability test recording sled

Mr Tappy is a highly extensible recording sled for mobile devices that can be used to capture your users as they interact naturally with devices, sites, software and the world.

Categories
UX

Enable the customer to be the hero

Enable the customer to do what they want to do. Digital is not a technology. It’s a way of thinking that puts the customer first.

Categories
User Research

User Acceptance Testing

Two projects, two teams, two meters apart, two very different approaches.

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Articles

Enterprise IT: the complexity-simplicity tradeoff

It takes management time to save employees time and managers are simply not prepared to make that sacrifice.

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Articles

Traffic as metaphor for UX design

Five of my favourite traffic based metaphors for certain aspects of experience design

Categories
Collaboration

Featuritis in enterprise software selection

Gerry McGovern on why organisations buy bloated enterprise software

Categories
Content Strategy

FAQs aren’t user-centred

FAQs are a way to show you’ve thought about what your users should know but haven’t thought about your users.

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Articles

If you forget what you know, what is it?

A useful aide-mémoire when designing for inclusion, diversity or difference. You are not your user!

Categories
UX

Francis Maude on designing services around the user

All hail user-centred design and the death of silo’d information architecture in the public sector!

Categories
Articles

Comparative Usability Evaluation wisdom

Rolf Molich contrasting Comparative Usability Evaluation (CUE) with Jakob Nielsen’s rubric that testing a design with 5 users will reveal 85% of the most important usability problems.