Mr Tappy is a highly extensible recording sled for mobile devices that can be used to capture your users as they interact naturally with devices, sites, software and the world.
Tag: User-Centred Design
User-centred design (UCD) is an iterative research and design process which focuses on the people and their needs in each phase of the design process.
In UCD, design teams involve users throughout the design process via a variety of research and design techniques, to create highly usable and accessible products for them.
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Enable the customer to be the hero
Enable the customer to do what they want to do. Digital is not a technology. It’s a way of thinking that puts the customer first.
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User Acceptance Testing
Two projects, two teams, two meters apart, two very different approaches.
It takes management time to save employees time and managers are simply not prepared to make that sacrifice.
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Traffic as metaphor for UX design
Five of my favourite traffic based metaphors for certain aspects of experience design
Gerry McGovern on why organisations buy bloated enterprise software
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FAQs aren’t user-centred
FAQs are a way to show you’ve thought about what your users should know but haven’t thought about your users.
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If you forget what you know, what is it?
A useful aide-mémoire when designing for inclusion, diversity or difference. You are not your user!
All hail user-centred design and the death of silo’d information architecture in the public sector!
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Comparative Usability Evaluation wisdom
Rolf Molich contrasting Comparative Usability Evaluation (CUE) with Jakob Nielsen’s rubric that testing a design with 5 users will reveal 85% of the most important usability problems.