Two projects, two teams, two meters apart, two very different approaches.
It takes management time to save employees time and managers are simply not prepared to make that sacrifice.
Five of my favourite traffic based metaphors for certain aspects of experience design
Gerry McGovern on why organisations buy bloated enterprise software
FAQs are a way to show you’ve thought about what your users should know but haven’t thought about your users.
A useful aide-mémoire when designing for inclusion, diversity or difference. You are not your user!
All hail user-centred design and the death of silo’d information architecture in the public sector!
Rolf Molich contrasting Comparative Usability Evaluation (CUE) with Jakob Nielsen’s rubric that testing a design with 5 users will reveal 85% of the most important usability problems.
It’s not how many clicks it takes; it’s how many clicks it feels [and] “Looks Cool!” Should Never Interfere With “Works Well!”
Gerry McGovern on the interplay between aesthetics and function