User Research, Information Architecture, Content Strategy, Collaboration
Commentary, quotes and insights from UX talks, workshops, meet-ups and conferences. Onus on Content Strategy, User Research and Collaboration.
Detailed notes from from two talks at the Government Digital Service (GDS) User Research Meet-up.
Post-it notes are the confetti of truth! — Anon.
A tongue-in-cheek Post-it note quote overheard at the London Agile Content Meetup with Sarah Richards (user stories to share responsibility for content). Love it, and the new Post-it note website; so much inspiration.
A wonderful slide gleaned from Thum YeeMun’s talk at agile content conf. YeeMun was sharing her experiences using lean practices during her transition from digital agency life to her lifestyle start-up, Scarlett of Soho. The slide appears at 20m40s.
A wonderful nugget of content strategy wisdom from – bizarrely – the UXPA UK Wearable Tech event: Content is our ambassador at a distance — Noz Urbina A very useful aide-memoire with which to persuade stakeholders about content value, utility.
Accessibility is User Experience, magnified. Léonie Watson. Léonie was talking about Practical Accessible User Experience for the annual UXPA (UK) event for GAAD 2014. She also coined the abbreviation / tag #AUX, which, on balance, I prefer to the more established a11y — very similar to Accessibility as deep usability. =)
My favourite nuggets from Leisa Reichelt’s talk at HCID Open Day 2014, organised by City Interaction Lab.
Leisa was talking about about affecting good user-centred practices in large and complex organisations via her role at GDS. As usual she had lots of sensible, practical and plainly spoken advice for helping to stay focussed on collaborating to ship great experiences.
“User research closes distance”
— insightful and succinct way to remember and describe empathetic experience design practice.
“You can’t iterate away bad policy”
— you’ve got to get people and process aligned on projects.
“Every team member should observe 2 hours of user research every 6 weeks”
…and…
“At least one session of research should be planned for every two weeks of design work”
— about the idea of a minimum viable number of exposure hours[1] that are necessary to make a difference to a project team.
Also about using quantifiable targets (numbers) to positively affect behaviour, culture and processes: “it’s amazing how things just become a thing”
.
“The strategy is delivery. Deliver useful stuff to teams incredibly regularly”
— a nice way to think about selling your value to people and teams by being dependable, visible, findable and just-in-time.
We believe that doing [A] for people [B] will make outcome [C] happen. We know that when data [D] and feedback [E] happens. Craig Sullivan
Leisa Reichelt via Kate Towsey (at Agile Content Meetup) and Lana Gibson.
True. That.