Oftentimes, our IT departments attempt to solve the problem through the procurement of new technologies that come with the promise of improving findability only to find that <strong>the more technology we throw at the problem, the more complex it becomes</strong> and the further behind we fall.

The media portrays teens as competent computer jockeys. In reality, teen overconfidence combined with developing cognitive abilities means they often give up quickly and blame the website’s design. <strong>They don’t blame themselves, they blame you</strong>.

Information may be infinite, however… the organisation of information is finite as it can only be organised by LATCH: Location, Alphabet, Time, Category, or Hierarchy.

City Interaction Lab's Observation Room. Waiting for participants and stakeholders for some project engagement and user-centred design evangelism =).

Five of my favourite traffic based metaphors for certain aspects of experience design: User Empathy: Motorways and Web Analytics User Efficiency: Motorways and Front-end loading Simplicity: Designing a Stop Sign User Journeys: Red Routes and Pain Points User Personas: Aeroplanes and Archetype Relevance User Empathy: Motorways and Web Analytics It's super-easy to get drown-in rich quantitative data from services like…

In 2006 David Travis of User Focus published an an article that used Transport for London's Red Routes as a metaphor for frictionless user journeys. What is a red route? Important roads in London are known as 'red routes' and Transport for London do everything in their power to make sure passenger journeys on these routes are completed as smoothly…

No [content] model is supposed to survive first contact with real content, but they need to survive future contact … the closer the model is to reality, the greater its chances of survival in the real world.