Oftentimes, our IT departments attempt to solve the problem through the procurement of new technologies that come with the promise of improving findability only to find that the more technology we throw at the problem, the more complex it becomes and the further behind we fall.
The media portrays teens as competent computer jockeys. In reality, teen overconfidence combined with developing cognitive abilities means they often give up quickly and blame the website’s design. They don’t blame themselves, they blame you.
It’s not iteration if you only do it once.
— Jeff Patton
Information may be infinite, however… the organisation of information is finite as it can only be organised by LATCH: Location, Alphabet, Time, Category, or Hierarchy.
— Richard Saul Wurman
No [content] model is supposed to survive first contact with real content, but they need to survive future contact … the closer the model is to reality, the greater its chances of survival in the real world.
Das Einfache ist das Beste. Aber das Beste ist immer einfache.
UX. We make decisions. We put them on paper. We’re not magic.
— James O’Brien
Let’s not kid ourselves that we’re rocket scientists, even as we succeed at selling user experience design across our organisations and projects.