Nice example of functional requirements engineering and standardisation on a project that marries legacy infrastructure (the platform height, distance) with a new bespoke build (the new TfL S Stock trains). A usable, inclusive and delightful experience; someone, somewhere, did their job right.
A nice graphic from a New York Times article — An Appeal to Our Inner Judge — about the innate ability of our unconscious mind to create bias, assumptions and profiling; particularly as applied to people.
Identifying and factoring for inherent prejudice is essential in many aspects of user experience work; perhaps when recruiting new team members, meeting new clients but especially when working with research participants.
I also like how this graphic illustrates how many cognitive activities, conscious or otherwise, are undertaken by a researcher as they facilitate experience design sessions, particularly how many variables can be brought into play during a seemingly simple one-to-one interaction like a interview, let alone something more complex like a focus group or usability test.
In both cases being aware of the unspoken influence your inner judge will positively affect your ability to reach better outcomes and decisions for your project.
Real web design is what Google, Amazon, Twitter, and Facebook do. It’s about making the customer the hero, the center of attention. It’s about facilitating the customer to do what they want to do. Digital is not a technology. It’s a way of thinking that puts the customer first.
So, the corporate chieftain who once declared that “the food business is not a technology business” has spent $42 million to update Panera. “The goal is to eliminate friction points so that customers have a better experience […] because if they have a better experience, it will help our business.” — Ronald M. Shaich in … Read more
Accessibility is User Experience, magnified. Léonie Watson. Léonie was talking about Practical Accessible User Experience for the annual UXPA (UK) event for GAAD 2014. She also coined the abbreviation / tag #AUX, which, on balance, I prefer to the more established a11y — very similar to Accessibility as deep usability. =)
Leisa was talking about about affecting good user-centred practices in large and complex organisations via her role at GDS. As usual she had lots of sensible, practical and plainly spoken advice for helping to stay focussed on collaborating to ship great experiences.
“User research closes distance”
— insightful and succinct way to remember and describe empathetic experience design practice.
“You can’t iterate away bad policy”
— you’ve got to get people and process aligned on projects.
“Every team member should observe 2 hours of user research every 6 weeks”
“At least one session of research should be planned for every two weeks of design work”
— about the idea of a minimum viable number of exposure hours that are necessary to make a difference to a project team.
Also about using quantifiable targets (numbers) to positively affect behaviour, culture and processes:
“it’s amazing how things just become a thing”.
“The strategy is delivery. Deliver useful stuff to teams incredibly regularly”
— a nice way to think about selling your value to people and teams by being dependable, visible, findable and just-in-time.
A simple template tool that extends Ahava Leibtag’s excellent Creating Valuable Content Checklist [PDF, 89Kb] so that it can be used to compare and benchmark your web content with that of your competitors.