People have fundamental behaviours and biases which are hard, slow or possible to change
Jeff Gothelf on the importance of direct collaboration during UX research and design
Gerry McGovern on why organisations buy bloated enterprise software
People are more important than projects which are more importance than process.
Comparative costs for retrofitting accessibility versus a phased introduction.
It doesn’t matter how good your research insight or design is if it isn’t in production and being used by real people
Failure can suck in the moment, but always has a silver lining
Karen McGrane on being blocked from performing your role or function
If this project goes wrong, what’s the most likely thing we’ll have done to make it go that way?