User Research, Information Architecture, Content Strategy, Collaboration
User Experience is a team sport. This is easier said than done. The skills needed to collaborate across disciplines and departments, communicating ideas effectively and working as a team, are often overlooked. Instead we can easily focus only upon technical competency and practice.
Successful collaboration in UX is essential to be able to deliver successful projects, build and maintain teams and defuse stressful relationships with stakeholders and clients.
8 common patterns, behaviours and issues seen during a contextual inquiry, with a focus on for enterprise software services and culture.
The customer is a stranger and humans are not used to paying so much attention to the needs of strangers. The organisation is a tribe, and each department or division is its own sub-tribe. It’s so much easier and more comfortable to be organization-centric. — Gerry McGovern
This reminds me of Dave Gray’s excellent Culture and Change talk at DareConf 2013. Dolphin Department vs. Shark Corp; understanding the organisation’s culture and its potential for resisting change.
Insights for effective project leadership and collaboration. Three months of youth development treks with Raleigh International.
Post-it notes are the confetti of truth! — Anon.
A tongue-in-cheek Post-it note quote overheard at the London Agile Content Meetup with Sarah Richards (user stories to share responsibility for content).
Love it, and the new Post-it note website; so much inspiration.
No gossiping, no intrigue, no pussy-footing around problems and no telling people what you think they want to hear whilst privately disagreeing. We will be transparent in our dealings.
Violence in our contact with others means that we forgo more compassionate perspectives and effective strategies for meeting needs. Recognise that everyone is trying to be effective within their own context, culture and constraints. Seek to bridge gulfs in communication and mindset. If you feel frustrated, you’re doing it wrong. Rinse and repeat.
The people farthest from understanding the technology are often the ones making the strategic decisions Dennis Kardys Great opening quote in Paul Boag’s book Digital Adaptation. The inference is that the people most removed from digital publishing are senior management and their influencers. This is often true, certainly in the higher-education sector. However I might … Read more
Those with the silo mentality allow a situation to develop where the customer is presented with a jumbled set of jigsaw pieces. One thing is for certain: customers do not visit you in order to do jigsaw puzzles.
Making life easier for employees requires much more ongoing hard work from management and IT. It takes management time to save employees time and managers are simply not prepared to make that sacrifice. Gerry McGovern …painfully true and why the User Experience function needs to be included in Enterprise IT software selection, intranet information architecture … Read more
