5 curated articles and resources…
- How to explain structured content?
6 practical tips and tactics for explaining structured content, both for modelling, design and development. - Benefits of OOUX (Object-Oriented UX)19 benefits of OOUX for the user-centred and mental model-based information architecture of data-rich products, services and systems.
- User research with older people — practical tips and guidelinesHow ageing affects us, why it’s important and actionable tips for running inclusive user research with older people.
- Contextual Inquiry — 8 typical patterns and issues8 common patterns, behaviours and issues seen during a contextual inquiry, with a focus on for enterprise software services and culture.
- Empathy balloons — a game for inclusive designA simple, cheap and engaging game to build empathy for people with diverse needs, especially those with cognitive and/or dexterity issues.
What people say…
“Rik, I keep getting the most fantastic feedback about your work and the UX videos you did were excellent. I know that the [Head of Digital and Content] is loving working with you.”
Kate Lee, CEO, Alzheimer’s Society.
“Rik’s dedication to UX, both in and out of office hours, is a real inspiration. He has introduced me to methods, tools and frameworks which have impacted real change both personally and professionally.”
Imogen Levy, Head of Product and UCD, Digital Urgent and Emergency Care (NHS England)
“Rik, this work is exceptional, so insightful and is pivotal as we progress [the New Deal on Dementia strategy]. This user research is literally ‘gold’.”
Paul Underwood, Operations Director (National Services), Alzheimer’s Society
² Government Digital Service (GDS) is part of the UK’s Cabinet Office and works on building platforms, products and services that are digital by default for GOV.UK. In particular, so that people’s government experience is reliable, accurate, joined-up and meets diverse user needs.
GOV.UK is Britain’s 19th most used site, receiving more than 1.8 billion sessions across 4.1 billion page views and >730k content assets in 2023. 🤓