City Interaction Lab's Observation Room. Waiting for participants and stakeholders for some project engagement and user-centred design evangelism =).
In 2006 David Travis of User Focus published an an article that used Transport for London's Red Routes as a metaphor for frictionless user journeys. What is a red route? Important roads in London are known as 'red routes' and Transport for London do everything in their power to make sure passenger journeys on these routes are completed as smoothly…
Web analytics can transform user behaviour from a puzzle to a mystery [which can be] easily solved from watching and asking a few users.
[Site] search is both a project and a process. It’s a problem never solved.
Designmodo — Responsive Web Design Test Tool
If you forget what you know, what is it? Binoculars? Two circles occluding a horizontal line? Or Voicemail on a mobile phone?A useful aide-mémoire when designing for inclusion, diversity or difference. You are not your user! From an HCID Open Day talk by Ian Hosking.
When you conduct a usability evaluation of a non-trivial website or product, most likely you will only find and report the tip of the iceberg — some 30 random problems out of hundreds.