When you talk, you are only repeating what you already know. But if you listen, you may learn something new.

When you talk, you are only repeating what you already know. But if you listen, you may learn something new.

Sage advice from His Holiness. Know when to stay silent during user research activities to elicit the most valuable insights.

About The Author

I write about how to collaborate to design simple, usable and inclusive information experiences that make the lives of customers easier. Read more in the blog Categories and Tags.

Leave a Reply

Close