Nice example of functional requirements engineering and standardisation on a project that marries legacy infrastructure (the platform height, distance) with a new bespoke build (the new TfL S Stock trains). A usable, inclusive and delightful experience; someone, somewhere, did their job right.

Next stop: throwing technology, like gap fillers, at the “Mind the Gap” interaction kludge =).

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I blog about how to collaborate to design simple, usable and inclusive information experiences that make the lives of customers easier. Read more in the blog Categories and Tags.

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