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Mentoring a team in a Design Jam is an excellent way to sharpen your facilitation and leadership skills. This is what I learned, and techniques I tried, at CityStarters and VISA Europe's Jam to explore the future of payments #beyondplastic. Icebreaking Time Management "Yes, and…" facilitation Task Delegation Icebreaking Simple icebreaking games can seem corny, especially to our British sense…

My favourite nuggets from Leisa Reichelt's talk at HCID Open Day 2014, organised by City Interaction Lab. Leisa was talking about about affecting good user-centred practices in large and complex organisations via her role at GDS. As usual she had lots of sensible, practical and plainly spoken advice for helping to stay focussed on collaborating to ship great experiences. Notes…

Summary Google has extended their PageSpeed Insights tool to include machine tests for aspects of the quality of mobile UX. Suggests that future PageRank algorithms will increase their onus on UX, in concert with query relevance. Currently in beta and does not affect your score. Why should you care? Search Engine Optimisation Whilst this is currently in beta, and does…

Five of my favourite traffic based metaphors for certain aspects of experience design: User Empathy: Motorways and Web Analytics User Efficiency: Motorways and Front-end loading Simplicity: Designing a Stop Sign User Journeys: Red Routes and Pain Points User Personas: Aeroplanes and Archetype Relevance User Empathy: Motorways and Web Analytics It's super-easy to get drown-in rich quantitative data from services like…

In 2006 David Travis of User Focus published an an article that used Transport for London's Red Routes as a metaphor for frictionless user journeys. What is a red route? Important roads in London are known as 'red routes' and Transport for London do everything in their power to make sure passenger journeys on these routes are completed as smoothly…

CrazyEgg is a remote testing analytics tool that tracks click and scroll data in web interfaces. Whilst CrazyEgg includes functionality to enable customisable URL tracking rules, it doesn't explain how to use RegEx to easily exclude the index of a folder. This can be an issue if you: cannot easily remove the tracking JavaScript from the index need to simultaneously…

Notes getting the best from UX interviews at the UXPA UK Careers Event 2013 organised by Raj Arjan and Paul Coombs. Be Kaler Blake, Founder of Futureheads, chaired a panel encompassing Lewis Milford, Global Talent Acquisition at Nokia; Jonathan Culling, UX Director at Foolproof; and Craig Le Grice, tech and start-up strategist and Jason Mesut; Head of User Experience at…

Nice example of a minimum viable product; an iPad bolted to the wall in an opticians (Specsavers) locked to run the stock Photos application. There appeared to be some issues with customer privacy (how are customer photos managed, destroyed?), the ability to export/share photos and customer engagement (customers that used technology used their smartphones, not the Specsavers iPad). An interesting,…

"Tim Springer, chief executive of SSB BART Group, which advises companies on accessibility, said companies can expect to pay about 10% of their total website costs on retrofitting [accessibility]. But if they phase in accessibility as they naturally upgrade their website, they usually spend much less—between 1% and 3%." Via a Wall Street Journal article: Disabled Sue Over Web Shopping.

My favourite silde and "take away" from London Content Strategy's Confab Fringe Meetup. Neil Williams on how the GDS ruthlessly aligns content to user goals and information needs by creating and enforcing a core of purposefully designed templates and banning general content page templates. A very elegant solution for publishing and managing content, attempting to stem the exponential growth of…

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