Detailed notes from from two talks at the Government Digital Service (GDS) User Research Meet-up.
Mr Tappy is a highly extensible recording sled for mobile devices that can be used to capture your users as they interact naturally with devices, sites and software.
Web analytics can transform user behaviour from a puzzle to a mystery [which can be] easily solved from watching and asking a few users.
When you conduct a usability evaluation of a non-trivial website or product, most likely you will only find and report the tip of the iceberg — some 30 random problems out of hundreds.
Every piece of content you add makes it that bit harder to navigate your website. The benefits of adding features and content are often obvious, but the benefits of not adding and/or removing are much less so. Gerry McGovern
Build a mobile device testing sled using only materials readily available in a standard office stationary cupboard (and kitchen).
Moggridge was particularly scathing about the design of remote control devices, noting that his wife had adopted the practice of wrapping them in up in paper, cutting holes in the paper to reveal only those buttons she needed and labelling them in plain English.