Tag Archives Built Environment

User Experience (UX) often has parallels with architecture and the built environment, or human made surroundings. For example: desire lines and paths in the physical world versus user-journeys and behaviour in an information system. Understanding human needs and behaviour in the real world can help frame and drive design empathy and solutions in the digital.

Indifference towards people and the reality in which they live is actually the one and only cardinal sin in design

Nice example of functional requirements engineering and standardisation on a project that marries legacy infrastructure (the platform height, distance) with a new bespoke build (the new TfL S Stock trains). A usable, inclusive and delightful experience; someone, somewhere, did their job right. Next stop: throwing technology, like gap fillers, at the "Mind the Gap" interaction kludge =).

This brilliant animation shows how severely restricted access can be for TfL customers with mobility impairments, luggage or bicycles. It also succinctly reminds me of the following universal experience design issues… Technical Debt Not factoring for accessibility from the outset makes it either prohibitively expensive or impossible to substantially improve the Tubes step-free access infrastructure. User Empathy As Don Norman…

Notice and hazard tape applied to a lift in an attempt to hack a more efficient user journey when the lift is operating at peak capacity, e.g., when a concert in the Café in the Crypt finishes, or when users loiter too close to the door sensor. Issue probably located in initial requirements engineering and software design compounded by (presumed)…