Simplifying university UX and content strategy
A complex university website merger which introduced COPE.
Subject Area content formats enabled the organisation of university content by category rather than hierarchy. This radically reduced complexity and aligned with user needs.
Academic Unit pages reused definitive content. This removed the hidden cost of deeply nested websites whilst improving content governance, quality and performance.
City University London. A complex institution with fragmented digital content.
Unifying two university schools — with 17,500 content items across 6 web servers — to create a solution that was aligned with user needs, structured content for reuse and responded across all devices.
User Experience Architect
A cross-university team:
- Website Manager
- Digital Designer
- Front-end Developer
- Stakeholder Interviews
- Competitor Analysis
- Content Auditing, Analysis
- Analytics (web, click-stream, search)
- Testing (guerrilla, remote and lab)
- Content Modelling
- Object-Orientated UX
- Sketching, Wireframing
- Co-design, Pairing
99.7% reduction in content through intelligent use of COPE princples.
Co-location improved clarity, speed and frequency of communication. A permanent UX hot desk was set-up.
Pair-design enhanced creativity, the speed of iteration and helped to establish the new Digital Designer role.
Senior stakeholder engagement early — and throughout the project — was crucial to build the trust necessary for a radical change in design/p>
Transformation is slow. The full effect of a primarily category-based university site structure is dependent upon school-by-school re-designs.
HTML prototypes were great for rapid iteration, especially for responsive design. However, the fidelity of the mockups meant that some participants kept assuming they were final designs.