As soon as we build something, we all tend to move increasingly from inquiry mode to advocacy mode at the very time where the former is needed and the latter can blind us. Bill Aulet

We believe that doing [A] for people [B] will make outcome [C] happen. We know that when data [D] and feedback [E] happens. Craig Sullivan

Summary Google has extended their PageSpeed Insights tool to include machine tests for aspects of the quality of mobile UX. Suggests that future PageRank algorithms will increase their onus on UX, in concert with query relevance. Currently in beta and does not affect your score. Why should you care? Search Engine Optimisation Whilst this is currently in beta, and does…

Making life easier for employees requires much more ongoing hard work from management and IT. It takes management time to save employees time and managers are simply not prepared to make that sacrifice. Gerry McGovern …painfully true and why the User Experience function needs to be included in Enterprise IT software selection, intranet information architecture and/or the boardroom. Updated, 12th…

We are all chimpanzees that got lucky. Our firmware hasn't changed that much since we came down from the trees.

Nothing is more effective than walking over to a colleague, showing some work, discussing, sketching, exchanging ideas, understanding facial expressions and body language, and reaching a resolution on a thorny topic.

A safe space to practise collaboration skills between sessions at Dare Conf Mini 2014. People Skills for digital workers is where it's *at*!

Oftentimes, our IT departments attempt to solve the problem through the procurement of new technologies that come with the promise of improving findability only to find that <strong>the more technology we throw at the problem, the more complex it becomes</strong> and the further behind we fall.

The media portrays teens as competent computer jockeys. In reality, teen overconfidence combined with developing cognitive abilities means they often give up quickly and blame the website’s design. <strong>They don’t blame themselves, they blame you</strong>.