The customer is a stranger and humans are not used to paying so much attention to the needs of strangers. The organisation is a tribe, and each department or division is its own sub-tribe. It’s so much easier and more comfortable to be organization-centric.
Insights for effective project leadership and collaboration. Three months of youth development treks with Raleigh International.
Post-it notes are the confetti of truth!
No gossiping, no intrigue, no pussy-footing around problems and no telling people what you think they want to hear whilst privately disagreeing. We will be transparent in our dealings.
The people farthest from understanding the technology are often the ones making the strategic decisions Dennis Kardys Great opening quote in Paul Boag's book Digital Adaptation. The inference is that the people most removed from digital publishing are senior management and their influencers. This is often true, certainly in the higher-education sector. However I might extend the point of reference…
Mentoring a team in a Design Jam is an excellent way to sharpen your facilitation and leadership skills. This is what I learned, and techniques I tried, at CityStarters and VISA Europe's Jam to explore the future of payments #beyondplastic. Icebreaking Time Management "Yes, and…" facilitation Task Delegation Icebreaking Simple icebreaking games can seem corny, especially to our British sense…
A wonderful slide gleaned from Thum YeeMun's talk at agile content conf. YeeMun was sharing her experiences using lean practices during her transition from digital agency life to her lifestyle start-up, Scarlett of Soho. The slide appears at 20m40s.
Those with the silo mentality allow a situation to develop where the customer is presented with a jumbled set of jigsaw pieces. One thing is for certain: customers do not visit you in order to do jigsaw puzzles.
Making life easier for employees requires much more ongoing hard work from management and IT. It takes management time to save employees time and managers are simply not prepared to make that sacrifice. Gerry McGovern …painfully true and why the User Experience function needs to be included in Enterprise IT software selection, intranet information architecture and/or the boardroom. Updated, 12th…
We are all chimpanzees that got lucky. Our firmware hasn't changed that much since we came down from the trees.