The customer is a stranger and humans are not used to paying so much attention to the needs of strangers. The organisation is a tribe, and each department or division is its own sub-tribe. It’s so much easier and more comfortable to be organization-centric.
When you talk, you are only repeating what you already know. But if you listen, you may learn something new.
Indifference towards people and the reality in which they live is actually the one and only cardinal sin in design
Thoughts on the scale, financial cost and ramifications for content strategy.
Detailed notes from from two talks at the Government Digital Service (GDS) User Research Meet-up.
Insights for effective project leadership and collaboration. Three months of youth development treks with Raleigh International.
The average webpage is now the size of the original Doom
Improve your workflow when using exports from Content Analysis Tool in Excel. Tips and tricks to clean-up its raw crawl data.
Post-it notes are the confetti of truth!
Downloading 1GB of data may use as much as two hundred litres of water. Bora Ristic, Imperial College London via the BBC World Service