Making life easier for employees requires much more ongoing hard work from management and IT. It takes management time to save employees time and managers are simply not prepared to make that sacrifice.
…painfully true and why the User Experience function needs to be included in Enterprise IT software selection, intranet information architecture and/or the boardroom.
Nothing is more effective than walking over to a colleague, showing some work, discussing, sketching, exchanging ideas, understanding facial expressions and body language, and reaching a resolution on a thorny topic.
Oftentimes, our IT departments attempt to solve the problem through the procurement of new technologies that come with the promise of improving findability only to find that the more technology we throw at the problem, the more complex it becomes and the further behind we fall.
The media portrays teens as competent computer jockeys. In reality, teen overconfidence combined with developing cognitive abilities means they often give up quickly and blame the website’s design. They don’t blame themselves, they blame you.